HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “ADD TO CAR” or "BUY NOW" button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
DO YOU CREATE CUSTOM PRODUCTS FOR MORE THAN CATS AND DOGS?
Of course, we do! For any pet or animal, we will create a modern custom product featuring their lovely face.
DO YOU PROVIDE A PREVIEW VERSION BEFORE PRODUCT CREATION?
We will send you a preview version via YOUR EMAIL around 1 ~ 7 business days after your order (depend on each product). Please pay attention to the Email notification (SPAM or JUNK mailbox) to double-check the preview version and reply to us as soon as possible
DO YOU INCLUDE A RECEIPT OR INVOICE IN THE PACKAGING?
No invoices or receipts are included in our packages.
CAN I RECEIVE A PRODUCT WITHOUT MY PET'S NAME?
Of course, simply write "NO NAME" in the Pet Name box
GIFT WRAPPING AND PACKAGING
We are unable to offer gift packaging or gift messages at this time. However, rest assured all orders ship tracked and you may especially reach out to your recipient when their gift is delivered. No invoice is included in all orders.
DO YOU SEND THE GIFT MESSAGE?
Sorry, we do not offer the Gift note in our package.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Please refer to our shipping policy here.
MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 3-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
WILL ALL MY PRODUCTS ARRIVE IN THE SAME SHIPMENT?
If you order multiple different types of modern products, they may ship separately but at no additional cost to you.
What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.