REPLACEMENT & REFUND POLICY
- We offer a full money-back guarantee for all purchase made on our website. If you are not sissified with the product that you have purchase from us, you can get your money back. For any concern, you can send an email at firstname.lastname@example.org.
- Please be reminded that our policy lasts 14 days for replacement/refund request only. If 14 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
- Also please be informed that placing an order means that you accept all the terms mentioned below:
- If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
- Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
- Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee).
- We’ll process a refund to your original form of payment. We’ll send you an email to let you know we’ve issued the refund, it may take up to 10 additional days for the funds to show in your account. If more than 15 business days have passed since we’ve issue your refund, please contact us at email@example.com.
- If you place your order without a promo or discount code, we are unable to refund the difference.
- We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- So please review your order carefully before you check out to ensure your order is correct.
- Please allow the a little difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
- To file a claim, please send us an email to firstname.lastname@example.org and include the following information (this is a must):
- Order number
- Video/Photo of the defective product:
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem.
- Within 24 ~ 48 business hours, our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will re-production and send the product without additional cost. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
- Due to the custom nature of all of the products, we DO NOT offer returns.
- If you are unhappy with your order, please email at email@example.com within 24 hours of receiving your order. We will work with you on making things right!
We begin working on each custom order promptly after they are placed. To cancel or change an order, you must email firstname.lastname@example.org within 24 hours of your order being placed. After 24 hours, it is not possible to cancel your order.